ATTENTION:  This page should be used to contact Technical Support only. In other words, if you are having a problem connecting to the Internet, using your Internet connection, using your email account, or using another service that we provide, please use this page to contact us. For all other inquiries, please click here. If you submit a non-technical-support question here, we will not be responsible for routing it to the correct department. Thank you.

TECHNICAL SUPPORT CONTACT INFORMATION

Email Address - techsupport@vtrocket.com

Toll-Free Phone Number - 1-888-239-8326 ext. 104

• You must provide your dial-up username, which will end with...
  @vtr30.com if you have a 30-hour account
  @vtr120.com if you have a 120-hour account
  @vtr240.com if you have a 240-hour account
  @vtrocket.com if you have unlimited access
  
• Please have your computer started and ready when you call.
• Please have any error messages written down when you call.

Network Status Line - 1-888-239-8326 ext. 103 (recorded message of known issues)

Hours of Operation - Mon.-Fri. 9:00 a.m. to 6:00 p.m. Eastern Time

For All Other Departments - Please visit http://www.vtrocket.com/contact.shtml for contact information and hours of operation.